Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Slate Bluetooth pairing can't be initiated

Bamboo Spark, Bamboo Slate, Bamboo Folio
jonathany70
Posts: 4
Joined: Thu 14. Dec 2017, 07:23

Slate Bluetooth pairing can't be initiated

Postby jonathany70 » Thu 14. Dec 2017, 07:29

Hi, my Slate has been fine for a year, but today it won't sync with my phone. When I try to re-pair/register with Inkspace, I follow the steps:
1. Turn on the slate (steady green light shown)
2. In Inkspace, connect the device
3. Press and hold the button on the slate for about 6 seconds until the blue light comes on and blinks - At this point the slate turns off after holding the button for 3 seconds, but nothing else happens after continuing to hold down the button. Also, at this point it won't turn on either unless I simultaneously hold in the reset button

Any ideas

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Slate Bluetooth pairing can't be initiated

Postby wacom1 » Thu 14. Dec 2017, 13:01

This seems to be some fault in the hardware. Contact technical support for handling repair in your area.

jonathany70
Posts: 4
Joined: Thu 14. Dec 2017, 07:23

Re: Slate Bluetooth pairing can't be initiated

Postby jonathany70 » Fri 19. Jan 2018, 12:33

FYI I finally got a replacement device from Wacom (all be it a few issues with shipping etc)


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