Well, you can add. This version of the driver messes with calibration on initial boot, and I can't even click the "calibrate" button as it's greyed out!!!
I'm going back to the older version till you fix this!
News 20.07.2020:
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In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
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Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
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How do I register my Wacom device?
Battery on ExpressKeys Remote
Re: Battery on ExpressKeys Remote
It would be better if you could report the issue to the customer support team. We need all the data we can get to help us fix it.
As for the battery status of the ExpressKey Remote, we haven't been able to reproduce it so it would also be helpful if you could report it to the support team. It's not impossible that this could be a hardware issue but more testing would be required and it's not possible to do this through the forum.
The contact for the support team is in my signature below.
As for the battery status of the ExpressKey Remote, we haven't been able to reproduce it so it would also be helpful if you could report it to the support team. It's not impossible that this could be a hardware issue but more testing would be required and it's not possible to do this through the forum.
The contact for the support team is in my signature below.
Need immediate help? Contact our Support: https://support.wacom.com
Re: Battery on ExpressKeys Remote
Whilst my Cintiq was under warranty I reported it several times on phone, email etc. Nothing ever seemed to get done.
They kept asking if I can test on a second computer. Like I have a second iMac lying around to use for testing. The alternative was to send my Cintiq back at my expense to have it looked at. A total of possible 3 weeks that I couldn't work.
I have resigned to bare the issues and find workaround solutions.
I am able to function with the WacomTablet_6.3.37-3 driver. I will stick with this.
They kept asking if I can test on a second computer. Like I have a second iMac lying around to use for testing. The alternative was to send my Cintiq back at my expense to have it looked at. A total of possible 3 weeks that I couldn't work.
I have resigned to bare the issues and find workaround solutions.
I am able to function with the WacomTablet_6.3.37-3 driver. I will stick with this.
Re: Battery on ExpressKeys Remote
I have the same problem. Bought the ExpressKeys Remote a week ago. It works fine but at 87% it says that the battery is low. Got the latest drivers
Re: Battery on ExpressKeys Remote
OK
I finally have a new computer attached to my Cintiq.
I can NOW confirm this issue still remains even though I have worked on the new connection for some 2 weeks.
Twice it has told me the device is low on battery, even though the Remote was at 87% and the warning light below was not on.
So, something is afoot, and it's not my computer.
Thanks
Rob
I finally have a new computer attached to my Cintiq.
I can NOW confirm this issue still remains even though I have worked on the new connection for some 2 weeks.
Twice it has told me the device is low on battery, even though the Remote was at 87% and the warning light below was not on.
So, something is afoot, and it's not my computer.
Thanks
Rob
-
Exoskeleton1994
- Posts: 14
- Joined: Fri 29. Nov 2019, 09:49
Re: Battery on ExpressKeys Remote
Same here, Mac 10.14.6 and the EK battery status never goes under 75%, and when I charge it, it only says "charged". Only the red light can help.