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Intuos 2 and Windows 8 - Event ID 253 Win32k (+259 +263)

Intuos 2 and Windows 8 - Event ID 253 Win32k (+259 +263)

Postby ApWizard » Tue 10. Sep 2013, 07:39

Hello :)
I've finally upgraded (read: buy completely new) desktop pc with Windows 8 Pro 64bit.
I don't know if it's a driver related issue but if I boot up with the Wacom Intuos 2 (I know, old enough, but it work like a charm and is an indestructible device) I get an Error in the Event Manager:

Event ID: 253
Source: Win32k
Details: A pointer device does not have a mandatory co-ordinate property.

Anyone with this problem?
I got some other Warnings related to mouse and keyboard about co-ordinate, differents ID.
I would like to solve the Wacom one first.

Thank you in advance,


ps: I tested it in USB3.0 and USB2.0 ports, the only "solution" is to not attach it :(
Last edited by ApWizard on Tue 10. Sep 2013, 13:36, edited 1 time in total.
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Re: Intuos 2 and Windows 8 - Event ID 253 Win32k

Postby Wacom » Tue 10. Sep 2013, 08:54

Does that happen with the tablet driver installed ? Last driver supporting the Intuos2 is version 6.20. Without driver installed, the tablet should be recognized by Windows as HID device - you can check in device manager, if that was ok.
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Re: Intuos 2 and Windows 8 - Event ID 253 Win32k

Postby ApWizard » Tue 10. Sep 2013, 09:16

Yes it happen with the driver installed, I do not remember which version I've installed.
I would check at lunch break, install the 6.20 is needed and report back.

Thank you,
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Re: Intuos 2 and Windows 8 - Event ID 253 Win32k

Postby ApWizard » Tue 10. Sep 2013, 13:19

Ok, the driver installed was the 6.20: Driver 6.20-w5 RC for Windows 7, Vista & XP (32 and 64 bit)
I uninstalled the driver and upon reboot no error was logged and the Tablet detected as HID device.
After re-installing the drivers the errors (yes even the others where gone, not only the 253) are back.

In chronological order:

time (starting at 0 for simplicty)
00:00 - (warning) Event ID: 259 - Source: Win32k - A pointer device did not report a required angular physical range
00:10 - (warning) Event ID: 259 - Source: Win32k - A pointer device did not report a required angular physical range
00:20 - (warning) Event ID: 259 - Source: Win32k - A pointer device did not report a required angular physical range
00:30 - (warning) Event ID: 263 - Source: Win32k - A pointer device has no information about the monitor it is attached to
00:40 - (warning) Event ID: 259 - Source: Win32k - A pointer device did not report a required angular physical range
00:50 - (warning) Event ID: 259 - Source: Win32k - A pointer device did not report a required angular physical range
00:60 - (error) Event ID: 253 - Source: Win32k - A pointer device does not have a mandatory co-ordinate property

I also have this one (but I don't think is caused by the Tablet, it does come up even with the Intuos unplugged):
00:70 - (warning) Event ID: 219 - Source: Kernel-Pnp - The driver \Driver\WudfRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_0551#000000001381&3#.

Edit: after more investigations I found out the 219 is referring to the USB3.0 CardReader.
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Re: Intuos 2 and Windows 8 - Event ID 253 Win32k (+259 +263)

Postby ApWizard » Tue 10. Sep 2013, 14:03

Also, a strage thing happens with the mouse cursor: sometimes, removing the pen from the Intuos cause the cursor to get bigger (2 to 3 times) putting back the pen on the tablet the cursor revert back to normal.
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Re: Intuos 2 and Windows 8 - Event ID 253 Win32k (+259 +263)

Postby Wacom » Wed 11. Sep 2013, 13:05

Does the tablet work without driver ? The pen should be able to move the cursor in mouse mode. Can you open the tablet properties panel ? Test the tablet still on the older system ? It is possible, that some data in the tablet is corrupted and that it does not respond correctly to the driver commands.
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Re: Intuos 2 and Windows 8 - Event ID 253 Win32k (+259 +263)

Postby ApWizard » Wed 11. Sep 2013, 13:54

Hello,
• without drivers the tablet works, the pen is able to move the cursor.
The usability isn't that great, the cursor moves really slow (not tested for pressure without drivers).

• I can open the tablet properties panel and configure it without any problem.

• In the old system it was working without any problem at all (Windows XP Pro Sp3 32bit, 4Gb ram, Q6600)

I did install the drivers first thing on the new system.
How do I fix the possible corrupted data?
Event manager reports those errors at boot time, after (and only after) the driver was installed.
Tried uninstalling the driver (no errors at boot) and the configuration too.
Tested the drivers with Microsoft Driver Verifier, no errors founds (aka BSOD).

The new system is a Windows 8 Pro 64bit, 32Gb RAM, i7 4770 (no K, no S, no overclocking), Samsung 840Pro, GTX660.

Thank you in advance,
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Re: Intuos 2 and Windows 8 - Event ID 253 Win32k (+259 +263)

Postby Wacom » Thu 12. Sep 2013, 15:53

I cannot say if it helps, but you can try: open the tablet properties panel, click on About, then Ctrl+Click on diagnostics. There should be a new 'calibration' button. Click that and re-select the tablet size in the drop down. That re-writes some info in the tablet, which might not be ok. If that does not fix it ... I don't know.
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Re: Intuos 2 and Windows 8 - Event ID 253 Win32k (+259 +263)

Postby ApWizard » Fri 13. Sep 2013, 12:16

Tried that, the error/warnings are still coming up.
Thank you for your help thought :)
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