News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Help desperately needed - Intuos not recognized by computer

Intuos, Intuos Pro, Bamboo, Graphire, etc.
randombeing79
Posts: 3
Joined: Fri 27. Apr 2018, 22:31

Help desperately needed - Intuos not recognized by computer

Postby randombeing79 » Fri 27. Apr 2018, 22:41

Hello, all. I've been wrestling with this for over three hours now, so any help that can be offered is greatly appreciated. I recently reinstalled Windows 10 and am having a ridiculously impossible time getting it to recognize my Intuos tablet (an older model, the PTZ 630). So far, I have tried:

-installing the latest drivers from Wacom
-installing the driver I've been using for the past three or so years
-changing USB ports (a total of three, all in different locations on my PC)
-restarting Wacom Professional Service
-removing Wacom related HID entries in device manager

When I connect the Intuos via USB, I get the usual messages telling me that it's been detected and when I install the drivers, I can use the tablet as a mouse, but that's all I can do. Whenever I attempt to access Wacom Tablet Properties, I get the following message: "Your device is not connected to your computer. If your device is plugged in, try using a different port. If that does not work, please contact Customer Support, and we can help."

I feel like I have tried literally everything at this point, and I really am desperate to get my workspace up and running again. Thanks so much for anybody who can point me in the direction of a fix!

Return to “Pen Tablets”