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Pan/Scroll Cursor stuck. Mouse not moving until release.

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
thegamekid93
Posts: 1
Joined: Thu 24. May 2018, 17:55

Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby thegamekid93 » Thu 24. May 2018, 18:16

I have one of my pen buttons set to Pan/Scroll when I hold it the cursor does not move as I move the pen. until I release the button.

Its system wide.
I am on MAC OS and the problem occurs both on INTUOS and CINTIQ models.


please help. I signed up to get support.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom1 » Sat 26. May 2018, 07:38

The function of 'pan/scroll' is moving the current document under the pen instead of moving the pointer. If you don't want that, configure the button for other scroll settings depending on the application.

chadwoody1
Posts: 2
Joined: Mon 30. Jul 2018, 18:45

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby chadwoody1 » Mon 30. Jul 2018, 20:09

wacom1

I've used a previous Intuos Pro for 3 years and just purchased the newer one with a job change. I'm having the same issue, where the cursor doesn't follow the pan/scroll motion up or down. It's super annoying and none of the old drivers seem to be compatible with the new one. The pan/scroll mechanism works just not as good.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby wacom1 » Tue 31. Jul 2018, 11:03

The pointer should not move while scrolling with the new variable scroll function. Only the dcoument should move. - If you want different behaviour, use the other scroll function in the driver.

chadwoody1
Posts: 2
Joined: Mon 30. Jul 2018, 18:45

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Postby chadwoody1 » Thu 9. Aug 2018, 14:14

wacom 1

Not sure if your scroll or pan scroll operate any differently with the current driver. If it does can you shed some specific details on that difference? I'm aware of what the pan scroll currently does, but I'm curious as to what the new "variable scroll function" adds or takes away. Across the board, the cursor jumps in position after you've completed the pan/scroll to where the cursor actually is in on the mapped tablet. Just trying to wrap my head around why the user experience with this function is so different and not user friendly.


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