Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

CAUTION: DO not update your Cintiq Companion 2!!!

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Sesamme
Posts: 8
Joined: Thu 9. Nov 2017, 08:47

CAUTION: DO not update your Cintiq Companion 2!!!

Postby Sesamme » Wed 4. Jul 2018, 18:00

Cintiq Companion 2, Windows 10.
I think it was due to my stupidly curious nature of a trouble-seeker, that I have decided today, right on the day of the final deadline, to click Update BIOS that Wacom Desktop center has offered, which followed by Windows update, which in turn has caused all my Adobe apps to stop working!
When I tried to run anything - any Adobe App, I got an error: "c:windows\system32\msvcp140.dll is either not designed to run on windows or it contains an error. error status 0xc000012f "- the number in the .DLL file name varied from app to app.
Searching the web didn't give much results. I found a lot of people with similar trouble, but for different apps. After a stressful day of trying, I finally resolved the issue by completely uninstalling all the Microsoft Visual C++ redistributables, and all the Adobe apps, and then reinstalling and updating Windows again. It seems to work now.
So I created this thread to possibly warn some users like me, who like to wake the dragon when it sleeps. Be careful updating!

Aleksy
Posts: 3
Joined: Tue 15. May 2018, 20:13

Re: CAUTION: DO not update your Cintiq Companion 2!!!

Postby Aleksy » Sun 8. Jul 2018, 15:40

I can't find any information about what this bios update do exactly.
In some Israel article I found that this update fix INTEL core issues,
but after that - companion 2 performance will slow down
Do you felt difference?

PrielHackim
Posts: 17
Joined: Mon 13. Mar 2017, 22:03

Re: CAUTION: DO not update your Cintiq Companion 2!!!

Postby PrielHackim » Wed 11. Jul 2018, 09:10

can hard resrt help reset the bios (factory reset?)

Sesamme
Posts: 8
Joined: Thu 9. Nov 2017, 08:47

Re: CAUTION: DO not update your Cintiq Companion 2!!!

Postby Sesamme » Thu 9. Aug 2018, 23:13

PrielHackim wrote:can hard resrt help reset the bios (factory reset?)

Hi, sorry for late reply.
Sorry, I will not play around with it any more I think, as long as everything is working more or less...


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