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cintiq companion 1 wont connect to external monitor

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
morsoe
Posts: 2
Joined: Sat 14. Jul 2018, 16:48

cintiq companion 1 wont connect to external monitor

Postby morsoe » Sat 14. Jul 2018, 16:54

hey guys, I've tried to connect my companion 1st gen to an external monitor through various methods like mini display to hdmi to dvi to vga , using 3 different wires the 1st being a box with various outlet eg vga, hdmi etc and the second just to hdmi and today out to dvi but its not working, I don't know if i need to update or anything, could anyone help? I'd much appreciate it!!

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: cintiq companion 1 wont connect to external monitor

Postby wacom1 » Tue 17. Jul 2018, 09:45

The unit doesn't support HDMI, but a mini-displayport monitor connection should be fine. When such a monitor is connected, it should be shown in the Windows display settings - and you may have to activate it in 'extended desktop mode'.

morsoe
Posts: 2
Joined: Sat 14. Jul 2018, 16:48

Re: cintiq companion 1 wont connect to external monitor

Postby morsoe » Fri 27. Jul 2018, 17:07

hey,

thank you for the reply! I've also tried a mini display port to dvi and it still doesn't work, it was this one that i tried

https://www.amazon.co.uk/gp/product/B00 ... UTF8&psc=1

any more help really appreciated!

DotPetMUC
Posts: 3
Joined: Thu 12. Jan 2017, 19:50

Re: cintiq companion 1 wont connect to external monitor

Postby DotPetMUC » Wed 1. Aug 2018, 15:36

In April we had the same problems with my CC 1:
    We tried four different cables on the display port, which all worked fine with a laptop.
    We called WACOM Support team and ended up with nothing.
    Finally we had to use an IPad pro for the presentation.
I have never used the display port before so I have no idea if it ever worked.


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