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Cintiq Pro to Windows laptop with usb-c connection

Cintiq and Cintiq Pro
sannila
Posts: 1
Joined: Thu 26. Jul 2018, 17:27

Cintiq Pro to Windows laptop with usb-c connection

Postby sannila » Thu 26. Jul 2018, 17:43

Hi, I'm having trouble connecting my Cintiq Pro 16 to my PC laptop. I'm using the usb-c cable that came with the Cintiq, and a usb-c/thunderbolt port on my Dell xps 9570. I have updated the drivers and everything Windows wanted to update.

In Windows, the device is listed in the audio devices instead of as an external screen. The Wacom software doesn't recognize it at all. I can see the mirrored screen on the Cintiq, so I don't think it's about the cable or port, but more just a Windows problem. The pen doesn't work even though the screen has the mirrored image. If I use a usb-c hub (without thunderbolt) in between the port and the cintiq cable, the Wacom software recognizes the Cintiq, but on the Cintiq screen it says there is no connection.

I have reinstalled the driver several times, restarted the laptop several times, tried to remove the device from the sound device list... Nothing happens.

I have also tried using the Cintiq with the Wacom link on an old iMac and it worked (no 4k though). But the PC doesn't have a mini display port, and anyway, the usb c should work. Very frustrating! Can anyone help?

EDIT: I added a mini displayport - usb-c adapter to the Wacom link, and that makes the Cintiq sort of work. Sort of. The pen works, and I have the image on the screen. But, Windows still treats it as an audio device and can't detect another screen, so I'm only getting mirrored screen instead of two screens side by side. Also, the 4 cables and two adaptors I'm using now is such a terrible, clumsy alternative to the one cable that SHOULD work by itself. Also, I'm only getting HD quality image, because it's just mirroring the HD screen of my laptop. And then, an insufferable lag that makes working impossible for me. So very, very, frustrating! Do I really have to sell my new Dell and get back to using a Mac?

LaurentDubin
Posts: 4
Joined: Tue 3. Dec 2019, 16:22

Re: Cintiq Pro to Windows laptop with usb-c connection

Postby LaurentDubin » Tue 3. Dec 2019, 16:35

Hi !

I have MBP16, 10.15.1 and Cintiq 27 pen and touch
linked with mini display port trough usbC hub

If usb is plugged on the hub, usb hub of the cintiq is out or order
if usb is plugged directly with apple adaptor usb-usbA, it works !

and (I reply on that on an other topic), in each case, I can't calibrate with Wacom color manager wich is causing a stop due to a usb link problem ...

the Cintiq is unusable ...

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro to Windows laptop with usb-c connection

Postby wacom5 » Wed 4. Dec 2019, 09:39

LaurentDubin wrote:Hi !

I have MBP16, 10.15.1 and Cintiq 27 pen and touch
linked with mini display port trough usbC hub

If usb is plugged on the hub, usb hub of the cintiq is out or order
if usb is plugged directly with apple adaptor usb-usbA, it works !

and (I reply on that on an other topic), in each case, I can't calibrate with Wacom color manager wich is causing a stop due to a usb link problem ...

the Cintiq is unusable ...

Looks like your HUB is defective. Please check with the manufacturer.

LaurentDubin
Posts: 4
Joined: Tue 3. Dec 2019, 16:22

Re: Cintiq Pro to Windows laptop with usb-c connection

Postby LaurentDubin » Fri 6. Dec 2019, 14:52

wacom5 wrote:
LaurentDubin wrote:Hi !

I have MBP16, 10.15.1 and Cintiq 27 pen and touch
linked with mini display port trough usbC hub

If usb is plugged on the hub, usb hub of the cintiq is out or order
if usb is plugged directly with apple adaptor usb-usbA, it works !

and (I reply on that on an other topic), in each case, I can't calibrate with Wacom color manager wich is causing a stop due to a usb link problem ...

the Cintiq is unusable ...

Looks like your HUB is defective. Please check with the manufacturer.


You're right Wacom5 ! bad cable ... thank you !
But the usb bug when loading table to the tablet stays with Wacom color manager ...

wacom5
Posts: 800
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro to Windows laptop with usb-c connection

Postby wacom5 » Fri 6. Dec 2019, 14:57

LaurentDubin wrote:
wacom5 wrote:
LaurentDubin wrote:Hi !

I have MBP16, 10.15.1 and Cintiq 27 pen and touch
linked with mini display port trough usbC hub

If usb is plugged on the hub, usb hub of the cintiq is out or order
if usb is plugged directly with apple adaptor usb-usbA, it works !

and (I reply on that on an other topic), in each case, I can't calibrate with Wacom color manager wich is causing a stop due to a usb link problem ...

the Cintiq is unusable ...

Looks like your HUB is defective. Please check with the manufacturer.


You're right Wacom5 ! bad cable ... thank you !
But the usb bug when loading table to the tablet stays with Wacom color manager ...

Sorry, the original post is about Windows so I didn't realize you are using a Mac device with Catalina.
That is an known issue unfortunately. See http://forum.wacom.eu/viewtopic.php?f=5&t=4258
I don't have any further info at the moment.


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