I have my Cintiq Pro 13 connected to my Windows 10 PC. Everything runs fine, however after a few minutes the touch function on the tablet stops working. When I turn off the tablet and turn it back on, touch returns for a few minutes then stops again. Pressing the touch on/off button does not affect the function after it stops working; touch is shown as enabled when not working.
Also when drawing with the pen, the cursor will occasionally shoot off toward where I am resting my hand, drawing a line.
Let me know if anyone has had similar issues and has found a fix.
Thanks
Wacom Customer Support page: https://support.wacom.com/
Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011
Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912
Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011
Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912
Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below: