I have my Cintiq Pro 13 connected to my Windows 10 PC. Everything runs fine, however after a few minutes the touch function on the tablet stops working. When I turn off the tablet and turn it back on, touch returns for a few minutes then stops again. Pressing the touch on/off button does not affect the function after it stops working; touch is shown as enabled when not working.
Also when drawing with the pen, the cursor will occasionally shoot off toward where I am resting my hand, drawing a line.
Let me know if anyone has had similar issues and has found a fix.
Thanks
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?