Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq Pro 13 Touch Function Stops Working, Windows 10

Cintiq and Cintiq Pro
joboofoo
Posts: 2
Joined: Mon 9. Jan 2017, 20:40

Cintiq Pro 13 Touch Function Stops Working, Windows 10

Postby joboofoo » Mon 9. Jan 2017, 20:49

I have my Cintiq Pro 13 connected to my Windows 10 PC. Everything runs fine, however after a few minutes the touch function on the tablet stops working. When I turn off the tablet and turn it back on, touch returns for a few minutes then stops again. Pressing the touch on/off button does not affect the function after it stops working; touch is shown as enabled when not working.

Also when drawing with the pen, the cursor will occasionally shoot off toward where I am resting my hand, drawing a line.

Let me know if anyone has had similar issues and has found a fix.

Thanks

Return to “Pen Displays”