Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

All Wacom settings lost after driver crash

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
Sesamme
Posts: 8
Joined: Thu 9. Nov 2017, 08:47

All Wacom settings lost after driver crash

Postby Sesamme » Thu 9. Aug 2018, 23:24

(Wacom Cintiq Companion 2, Windows 10)
Today my Wacom driver crashed, and after I restarted, all my settings were gone.
Surprisingly, I couldn't restore them from the Wacom Cloud, because they were not there, although I know for sure I did back them up before. This is absolutely ridiculous Wacom! Unfortunately I didn't make the offline backup file because I am on this Cintiq Companion recently, and frankly, I trusted the cloud backup....
Is there any way to pull those settings from some hidden system folder?

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: All Wacom settings lost after driver crash

Postby wacom4 » Fri 17. Aug 2018, 09:38

surely a case where we need direct contact: http://www.wacom.com/support/contact-support


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