News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

cintiq 16 pro touch problems.

Cintiq and Cintiq Pro
Bibit1
Posts: 1
Joined: Sun 23. Sep 2018, 12:28

cintiq 16 pro touch problems.

Postby Bibit1 » Sun 23. Sep 2018, 22:45

hello :)
problems with my display :(

windows 7
driver 6.3.30-6
using with regular USB + Displayport. No usb c.
Pen working 100%, no problems

Touch working... sometimes. :(
I have to touch the on screen Controls about 5-10 times until it responds to my action... but why? well, windows does respond: it creates several circles around my finger, thats it. https://prnt.sc/kxuri0... Also most other toolbars (photoshop z brush) want me to touch them twice.
Dont have the problem with my Pen. (I think i fixed the circle problem there)

What can I do? please help me.

wacom5
Posts: 1141
Joined: Tue 8. Aug 2017, 14:35

Re: cintiq 16 pro touch problems.

Postby wacom5 » Wed 26. Sep 2018, 09:39

You might have some issues with the touch sensor. Please check with our Customer Service team for a more complete troubleshooting. You can contact them here.
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Pen Displays”