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Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

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https://www.wacom.com/en-us/support?guideId=015-916

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Problem drivers with cloud

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BillyG
Posts: 3
Joined: Wed 17. Oct 2018, 10:51

Problem drivers with cloud

Postby BillyG » Wed 17. Oct 2018, 12:03

Mac book pro retina 2013 / High Sierra / Version 10.13.6 / Intuos Pro S

Hello,

Cannot retrieve my tablet preferences from the cloud (Wacom desktop center > settings backup > cloud backup). Every time I click on "Manage", "Restore" or save", the application always closes! How to solve this problem?

Sincerely.

wacom5
Posts: 737
Joined: Tue 8. Aug 2017, 14:35

Re: Problem drivers with cloud

Postby wacom5 » Wed 17. Oct 2018, 14:23

Please make sure you have the latest version of the Wacom driver installed. You can download it from here: http://www.wacom.com/support/product-support/drivers
Also, make sure the Wacom Desktop Center is allowed internet access.

BillyG
Posts: 3
Joined: Wed 17. Oct 2018, 10:51

Re: Problem drivers with cloud

Postby BillyG » Thu 18. Oct 2018, 09:42

Hi,

I have version 6.3.31-4. I reinstalled them, it still doesn't work. How to check the Internet access of the application on Mac?

wacom5
Posts: 737
Joined: Tue 8. Aug 2017, 14:35

Re: Problem drivers with cloud

Postby wacom5 » Fri 19. Oct 2018, 09:52

Just make sure that your firewall is not blocking the Wacom Desktop Center if you have yours activated. Check in Mac Privacy & Security settings.
If the issue persists, contact our support: https://support.wacom.com/

BillyG
Posts: 3
Joined: Wed 17. Oct 2018, 10:51

Re: Problem drivers with cloud

Postby BillyG » Thu 25. Oct 2018, 15:05

I disabled it, it doesn't work.. Okay, I'll check with the support.

I'll come back if I have the solution.


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