Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Can MSP connect to internet using ethernet cable?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
toxicguest
Posts: 2
Joined: Wed 31. Oct 2018, 08:08

Can MSP connect to internet using ethernet cable?

Postby toxicguest » Wed 31. Oct 2018, 11:15

Hi all,
I have recently purchased an ethernet cable and a type-C ethernet adaptor. I have plugged the type-C to the middle socket, and, ethernet cable directly to the router on the other hand. But the window 10 in my MSP does not seems to show a successful connection. What it stated after diagnosis is that the "ethernet" does't have a valid IP configuration.

Any one can help? Thanks in advance.

wacom5
Posts: 946
Joined: Tue 8. Aug 2017, 14:35

Re: Can MSP connect to internet using ethernet cable?

Postby wacom5 » Fri 2. Nov 2018, 08:31

I haven't actually tested this. Normally we just use the Wi-Fi connection.
I would suggest you to make sure Windows is fully updated and maybe try a different adaptor.
Need immediate help? Contact our Support: https://support.wacom.com

wacom5
Posts: 946
Joined: Tue 8. Aug 2017, 14:35

Re: Can MSP connect to internet using ethernet cable?

Postby wacom5 » Wed 7. Nov 2018, 15:48

Update: I have tested this and it worked fine. I used a generic brand less adaptor and an old adaptor from Apple.
I got an instant connection. No configuration was required whatsoever.
Please try a different adaptor and make sure Windows is fully updated.
Need immediate help? Contact our Support: https://support.wacom.com

ronanroger
Posts: 1
Joined: Thu 19. Dec 2019, 09:24

Re: Can MSP connect to internet using ethernet cable?

Postby ronanroger » Thu 19. Dec 2019, 09:33

I also searching for the same information.I was using Asus router but sometimes asus router login not working and for that reason wasted many times.I tried many possible processes but could not be solve the problem.Then I purchased ethernet cable and types-C ethernet adaptor and seeking for proper information.


Return to “Pen Computers”