Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3). Mac driver update coming soon. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Pen with spinning preloader

Cintiq and Cintiq Pro
howesk
Posts: 9
Joined: Wed 14. Mar 2018, 11:55

Pen with spinning preloader

Postby howesk » Mon 19. Nov 2018, 11:24

I recently updated to cc2019 photoshop and Mojave.

I can't recall which update has caused the below problem (this might not even be related to these updates - but everything was running perfectly before)

When I use a brush or eraser in photoshop by drawing slightly quickly - like colouring in a block or erasing – Im getting a preloader appear – a circle of circles. There doesn't seem to be a lag but the circles are getting in the way - so I cant see my artwork for the circles. Is anyone else experiencing this? or know of a solution? I've tried toggling smoothing on and off and various brushes and resolutions.

My set up is an 2017 iMac 27 5k 4.2ghz, 64gb ram, Raedon 580 8gb GPU.
Running Wacom Driver 6.3.31-6

Thank you

wacom5
Posts: 493
Joined: Tue 8. Aug 2017, 14:35

Re: Pen with spinning preloader

Postby wacom5 » Wed 21. Nov 2018, 10:01

Not entirely sure what you mean. I have not heard of any similar issue. Perhaps you could make us a video? Have you checked with Adobe already?

howesk
Posts: 9
Joined: Wed 14. Mar 2018, 11:55

Re: Pen with spinning preloader

Postby howesk » Mon 26. Nov 2018, 08:49

Thanks for responding.

Sure here's a video

https://www.dropbox.com/s/bo6twjazq78da ... t.mov?dl=0

also im using the Cintiq Pro 24

Hope you can help!

wacom5
Posts: 493
Joined: Tue 8. Aug 2017, 14:35

Re: Pen with spinning preloader

Postby wacom5 » Mon 26. Nov 2018, 14:26

Seems like Photoshop is slowing down and taking sometime to render. The pen and pressure seem to work fine. This is not a Wacom issue.
Make sure your Mac system is fully updated. I the issue persists, please contact Adobe.

howesk
Posts: 9
Joined: Wed 14. Mar 2018, 11:55

Re: Pen with spinning preloader

Postby howesk » Mon 26. Nov 2018, 16:12



Return to “Pen Displays”