Hello,
I just bought a Intuos Pro yesterday and can't install it on my computer (a windows 7 PC) because the setup wizard is simply not loading up. The tablet is connected properly, the drivers have been installed, the computer has been restarted (several times), but the setup wizard simply won't start to allow me to properly start the installation process. Furthermore, when I tried to register the product manually on the website, it didn't recognised the code as a valid one. What are my courses of actions? Have I bought a defective product?
Thank you for the help
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
Intuos Pro setup wizard issue on windows 7
Re: Intuos Pro setup wizard issue on windows 7
You should't need to run the Setup Wizard to be able to use the device. If you installed the driver correctly that should be sufficient.
First make sure your Windows 7 is fully updated to the latest version possible.
Then, if you haven't already, download and install the latest driver from http://www.wacom.com/support/product-support/drivers.
Make sure the Intuos Pro is properly connected via USB.
First make sure your Windows 7 is fully updated to the latest version possible.
Then, if you haven't already, download and install the latest driver from http://www.wacom.com/support/product-support/drivers.
Make sure the Intuos Pro is properly connected via USB.
Need immediate help? Contact our Support: https://support.wacom.com