Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Intuos Mapping Issues

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Sun 2. Dec 2018, 17:16

Intuos Mapping Issues

Postby lightningrei » Sun 2. Dec 2018, 17:42

All of a sudden on Friday my tablet started to all respond to my pen only on the exact left side of my tablet, and sometimes only the upper left part of my tablet. I've tried multiple times to fix it, O've removed the tablet preferences, I've uninstalled and reinstalled the driver as well as updated multiple times, and I've reset the mapping back to default which fixed it temporarily, then it went back to just being just the left side and its been on and off with functioning properly all day. Sometimes it will fix itself for about 2 minutes then go back to not fully working. The mapping is also both set to full for both the screen and tablet which is even more confusing.

I'm a bit at a loss, is this an internal issue or is there some way that I can fix it?

Posts: 479
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Mapping Issues

Postby wacom5 » Mon 3. Dec 2018, 09:43

From what you describe this is not a mapping issue but the tablet is simply not detecting the pen on the right area of the tablet. Looks as if you have a problem with the tablet pen sensor. Please contact support for further assistance: https://support.wacom.com

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