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NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

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Touch not working (Mac OSX)

Intuos, Intuos Pro, Bamboo, Graphire, etc.
LeeAPG
Posts: 2
Joined: Mon 3. Dec 2018, 03:03

Touch not working (Mac OSX)

Postby LeeAPG » Mon 3. Dec 2018, 03:09

I have a Wacom Intuos Pro which was working fine - pen & touch all worked. I updated my Mac to OSX 10.14 and the touch gestures all stopped working (pen still works). I tried updating my drivers to the latest ones on Wacom's website, uninstalled & reinstalled the software but I cannot get it working again. Touch button & settings are all enabled.

Any advice welcome :)

Thanks

wacom5
Posts: 782
Joined: Tue 8. Aug 2017, 14:35

Re: Touch not working (Mac OSX)

Postby wacom5 » Mon 3. Dec 2018, 09:40

LeeAPG wrote:I have a Wacom Intuos Pro which was working fine - pen & touch all worked. I updated my Mac to OSX 10.14 and the touch gestures all stopped working (pen still works). I tried updating my drivers to the latest ones on Wacom's website, uninstalled & reinstalled the software but I cannot get it working again. Touch button & settings are all enabled.

Any advice welcome :)

Thanks


Have you tried the steps here? https://www.wacom.com/en-de/support?guideTitle=Why-is-touch-not-working-on-Mac-OS-10.14%3F&guideId=3854ea4d-fa27-49c1-99d3-906e68d9046a

LeeAPG
Posts: 2
Joined: Mon 3. Dec 2018, 03:03

Re: Touch not working (Mac OSX)

Postby LeeAPG » Tue 4. Dec 2018, 00:11

Hi, yes I have tried that, still the same issue :(

wacom5
Posts: 782
Joined: Tue 8. Aug 2017, 14:35

Re: Touch not working (Mac OSX)

Postby wacom5 » Wed 5. Dec 2018, 08:03

Please contact our customer support then: https://support.wacom.com


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