Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Intuos Pro Touch - PHT-651/K

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Brigsbee
Posts: 1
Joined: Wed 2. Jan 2019, 10:17

Intuos Pro Touch - PHT-651/K

Postby Brigsbee » Wed 2. Jan 2019, 10:34

Hello,

My Intuos Pro Touch (PHT-651/K) has stopped working. It will not turn on via cable or start button. The light will flash 5 times when I use the power button, but it will turn off after. With the cable mostly nothing happens at all, occasionally the light will flash 5 times, but very rarely.

I have bought a brand new cable from Wacom, I have tried multiple computers and tired different ports - but still not luck.

Is there a way to fix this?

Thank you.

wacom5
Posts: 722
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro Touch - PHT-651/K

Postby wacom5 » Wed 2. Jan 2019, 10:58

Your device needs to be repaired most likely - https://support.wacom.com


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