Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Cintiq Pro 16 acting weird

Cintiq and Cintiq Pro
Suekichi
Posts: 18
Joined: Fri 17. Mar 2017, 14:03

Cintiq Pro 16 acting weird

Postby Suekichi » Sun 13. Jan 2019, 15:40

When drawing on the Cintiq 16 Pro in normal mode, the cintiq will occasionally act like a tablet. And then immediately switch back to normal mode. Making my pen on the cintiq register as if my clicking on the other monitor, making web pages inadvertently scroll up or down, or if I'm on youtube, it'll click on another link, inadvertently starting a whole new video.

It's really odd. Not sure what to do. I have Windows 10. Drivers are up to date.

Could it be a photoshop issue? (photoshop is the only program I use the cintiq on)

Never had this problem with the 13hd

wacom5
Posts: 337
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 16 acting weird

Postby wacom5 » Mon 14. Jan 2019, 10:14

Please re-check the cable connections and make sure nothing is lose. This could also be an issue with your graphics card so check if there are any driver updates available. Does this only happen when using Photoshop?


Return to “Pen Displays”