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problem connecting with USB dongle - Stuck at 97% Charged

Intuos, Intuos Pro, Bamboo, Graphire, etc.
emreserim
Posts: 5
Joined: Thu 25. Apr 2019, 05:55

problem connecting with USB dongle - Stuck at 97% Charged

Postby emreserim » Thu 25. Apr 2019, 05:58

hi,

i have Wacom Intuos Pro PTH-651 Medium tablet. everything works fine with cable but when i took cable off, i cannot use tablet with wireless adapter. i've tried every way but zero results. I use mac, i also tried it on PC, nothing happened. Just blink the left-top led of circle 5 times when i plugged off the cable and there's no connection. is there anyone help me about this? much appreciated.

wacom5
Posts: 707
Joined: Tue 8. Aug 2017, 14:35

Re: problem connecting with USB dongle

Postby wacom5 » Thu 25. Apr 2019, 07:24

Hello,
If you move the tablet closer to your computer, do you get a connection?

On a side note, turn off other devices that use 2.4GHz radio spectrum or move them further away from your system such as remote controls, Wi-Fi routers, mobile phones, etc. These devices can cause interference and prevent the wireless kit to establish a connection.

Also, we have noticed that apparently some systems with USB3 ports are sending disturbing signals on the same frequency that is used by the wireless kit. The solution is to attach the USB dongle to the Computer through a USB extension cable or to a powered USB2 hub. This minimises the interference.

emreserim
Posts: 5
Joined: Thu 25. Apr 2019, 05:55

Re: problem connecting with USB dongle

Postby emreserim » Thu 25. Apr 2019, 08:18

hi,

it's closer to dongle but no connection at all.
i actually try it with USB2 hub. nothing happened. it actually doesn't connect one single time. when i unplug cable it just blinks 5 times and nothing happens.

now i let it charge for a full day. yesterday i charge it, it stuck in %98. no idea what to do. is there anyone fix this problem?

emreserim
Posts: 5
Joined: Thu 25. Apr 2019, 05:55

Re: problem connecting with USB dongle

Postby emreserim » Thu 25. Apr 2019, 12:52

any help?

wacom5
Posts: 707
Joined: Tue 8. Aug 2017, 14:35

Re: problem connecting with USB dongle

Postby wacom5 » Thu 25. Apr 2019, 14:43

There is definitely a hardware issue in that case.
You need to contact the support team - https://support.wacom.com

emreserim
Posts: 5
Joined: Thu 25. Apr 2019, 05:55

Re: problem connecting with USB dongle

Postby emreserim » Thu 25. Apr 2019, 20:19

thanks. i contact with them and they say problem is probably battery.

they say it when i said that my charging status stuck at 97%. is there anyone experienced this problem?

wacom5
Posts: 707
Joined: Tue 8. Aug 2017, 14:35

Re: problem connecting with USB dongle

Postby wacom5 » Fri 26. Apr 2019, 07:12

I have seen other cases before. Seems that it's always at 97%

emreserim
Posts: 5
Joined: Thu 25. Apr 2019, 05:55

Re: problem connecting with USB dongle

Postby emreserim » Sun 12. May 2019, 09:47

no no no. i changed the battery but it still does not working with wireless dongle. any solution?

i use Mac Os

wacom5
Posts: 707
Joined: Tue 8. Aug 2017, 14:35

Re: problem connecting with USB dongle

Postby wacom5 » Tue 14. May 2019, 08:11

Did you contact support already? https://support.wacom.com

mdjphillips
Posts: 1
Joined: Sat 18. May 2019, 14:24

Intuos Pro S - Stuck at 97% Charged

Postby mdjphillips » Sat 18. May 2019, 15:34

Recently purchased the Intuos Pro S (PTH451), which works great; however, when installing the wireless accessory kit, it seems to be stuck at 97% charged regardless of having been plugged in for 6-7 hours. Is this a common issue when first charging the battery?

Thanks in advance!


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