News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at
Thanks for your understanding.

Wacom Customer Support page:

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS services

Product Registration:
Please register our products on
How do I register my Wacom device?

Inkspace - Wacom Ink to Text (OCR) not working

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
Posts: 1
Joined: Wed 7. Aug 2019, 12:05

Inkspace - Wacom Ink to Text (OCR) not working

Postby StarlightBamboo » Wed 7. Aug 2019, 12:09

Hi, I use the Bamboo Folio and it is a month since I am experiencing the same issue, I tried to configure the folio with: iPhone 6s, iPhone XR, iPad Air 2019, Macbook 2019 ( SO MOJAVE) Windows 7, Windows 10, and over every device the OCR is not working...could you please help us to find a solution?

Posts: 1297
Joined: Tue 8. Aug 2017, 14:35

Re: Inkspace - Wacom Ink to Text (OCR) not working

Postby wacom5 » Thu 8. Aug 2019, 07:23


I moved your post to a new topic since this seems like a new issue.
We are are of issues with Ink-to-Text with the Inkspace App on Windows and Mac OSX, however it is working fine on Mobile applications on Android and iOS.

As a work around you can also use the Ink to Text feature from the Inkspace portal -

Please bear in mind that to use this feature on any platform, you need to have an active Wacom ID account.
Need immediate help? Contact our Support:

Return to “Apps and Services”