News 20.07.2020:
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Inkspace - Wacom Ink to Text (OCR) not working
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StarlightBamboo
- Posts: 1
- Joined: Wed 7. Aug 2019, 12:05
Inkspace - Wacom Ink to Text (OCR) not working
Hi, I use the Bamboo Folio and it is a month since I am experiencing the same issue, I tried to configure the folio with: iPhone 6s, iPhone XR, iPad Air 2019, Macbook 2019 ( SO MOJAVE) Windows 7, Windows 10, and over every device the OCR is not working...could you please help us to find a solution?
Re: Inkspace - Wacom Ink to Text (OCR) not working
Hi,
I moved your post to a new topic since this seems like a new issue.
We are are of issues with Ink-to-Text with the Inkspace App on Windows and Mac OSX, however it is working fine on Mobile applications on Android and iOS.
As a work around you can also use the Ink to Text feature from the Inkspace portal - https://inkspace.wacom.com/
Please bear in mind that to use this feature on any platform, you need to have an active Wacom ID account.
I moved your post to a new topic since this seems like a new issue.
We are are of issues with Ink-to-Text with the Inkspace App on Windows and Mac OSX, however it is working fine on Mobile applications on Android and iOS.
As a work around you can also use the Ink to Text feature from the Inkspace portal - https://inkspace.wacom.com/
Please bear in mind that to use this feature on any platform, you need to have an active Wacom ID account.
Need immediate help? Contact our Support: https://support.wacom.com