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What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

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Touch Driver Woes

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Skullomania
Posts: 8
Joined: Sat 11. Feb 2017, 15:38

Touch Driver Woes

Postby Skullomania » Thu 26. Sep 2019, 22:17

Constant 'Touch driver has stopped working' error causing me to have to go to Windows services start/stop Wacom, save work and reload Photoshop or else sensitivity is gone. Also had a memory leak where the touch service was using 15gb of memory. I don't even use touch and have disable it as much as I can in the Wacom preferences panels.

Any way I can get rid of these drivers without effecting the functional ones I need?

Thanks.

wacom4
Posts: 165
Joined: Tue 29. Nov 2016, 09:49

Re: Touch Driver Woes

Postby wacom4 » Mon 30. Sep 2019, 14:11

Can you please try a clean install with the latest driver version:
- Unplug the tablet from the computer.
- Uninstall the driver
- Reboot your system
- Plug in the tablet and install the latest driver from http://www.wacom.com/support/product-support/drivers

Skullomania
Posts: 8
Joined: Sat 11. Feb 2017, 15:38

Re: Touch Driver Woes

Postby Skullomania » Thu 10. Oct 2019, 14:29

Done all that and even re-installed Windows (7) and it's just started happening again.

Skullomania
Posts: 8
Joined: Sat 11. Feb 2017, 15:38

Re: Touch Driver Woes

Postby Skullomania » Tue 29. Oct 2019, 08:36

Update.

Hasn't happened since I installed the latest drivers.

wacom5
Posts: 1061
Joined: Tue 8. Aug 2017, 14:35

Re: Touch Driver Woes

Postby wacom5 » Wed 30. Oct 2019, 14:51

Skullomania wrote:Update.

Hasn't happened since I installed the latest drivers.

Thank you for letting us know. It has been very hard to track down what causes this issue. If it happens again, please contact our customer support and provide any logs they may request.
https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


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