Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Pen acting like it's out of ink?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Sun 3. Nov 2019, 00:22

Pen acting like it's out of ink?

Postby PixelWeaver » Sun 3. Nov 2019, 00:36

I'm working on an Intuos Pro PTH-660, with a stylus pen that I assume is a fairly recent model since it doesn't have an eraser. I've been using those for a few months now, with no incident, but for a few days now, on and off, the pen has started acting like it's out of ink on Photoshop. When I say out of ink, I mean that it's like unless I press the pen fairly hard on the tablet, it'll stop working, like it has a limited ink charge per stroke, and even through many strokes sometimes. The problem doesn't seem to happen when I press the pen hard.

I'm using mostly the mixer brush when using the pen, staying at 0% mixing capacity and 100% charge most of the time, which is why I know it's not coming from there. Now I'm aware that it can be a Photoshop bug, and if it is, then it's a relief. I've tried changing the tip of the pen, with no success. I'm really just wondering if it's not a known bug or something like that. If it's a defect of the chip inside, there's probably nothing I can do.


Posts: 908
Joined: Tue 8. Aug 2017, 14:35

Re: Pen acting like it's out of ink?

Postby wacom5 » Mon 4. Nov 2019, 15:45

Does this also happen in any other drawing software? The original pen that comes with the PTH-660 has an eraser. Do you still have it? If yes, can you test it to see if the same happens.

In any case, you should 100% contact our support - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com

Return to “Pen Tablets”