wacom companion 2 shuts down after sleep

[OtakuRuki]

Hello,

My companion sometimes shuts down/restarts on its own when i set it to sleep, after opening it again from sleep it seems restarted again and causing me trouble by closing all my work !! i made sure updates and drivers are installed and up to date, this has been happening a lot recently, i notice that the device sometimes run alone and i hear the fan suddenly after sometime of sitting it to sleep but when i open it again it restarts all over.

is there a way to solve this ?

Thank you

[wacom5]

I would try to reset Windows. If the issue persists, contact our support - https://support.wacom.com

[OtakuRuki]

thank you so much for your reply, by resetting windows do you mean format ?

Thank you

[wacom5]

No need to format. You can follow the steps here if you have Windows 10 - https://support.microsoft.com/en-us/help/4026528/windows-10-reset-or-reinstall

[OtakuRuki]

Thank you so much !! I have windows 8.1 pro, is there a way to reset it too? and will any of my data or softwares might be in loss due to the resetting ?

Thank you so much

[wacom5]

Yes, It's also listed in the Windows Support page: https://support.microsoft.com/en-us/help/17085/windows-8-restore-refresh-reset-pc