wacom5 wrote:Did the support team guide you through Diagnostics to see if there could be an hardware issue with the pen? if there is no hardware issue, we would probably need to collect some driver log files and check with the driver team. Can you follow up with our support again? We need to be able to at least rule out any hardware and software issues.
My issue consists in the Art Pen shape/cursor staying motionless in PS from CC2019, not in CC207 and CC2018. The brushes actually rotates (which means everything is correctly set) but the cursor/shape doesn't.
Here is a video showing it > https://youtu.be/veG_mxhZq5w
For now I still can use CC2018, but sooner or later I will have to update to Catalina (Apple you know...) and CC2018 won't be supported anymore (because 32 bits).
Both Wacom et Adobe has checked my settings and authorizations, and everything was ok.
The Mac Diagnostics reveals no problem, but that said Wacom support didn't asked any log files, they only asked me if the WDC showed some error or not, and as said before, it didn't.
I'm going to contact them again, telling them what you said, hoping they will answer me again.
Thank you very much