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Mac - Pen strokes are Jagged/Input Lag After Updating to Catalina

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photoivan71
Posts: 1
Joined: Wed 8. Jan 2020, 20:41

problem Catalina Lightroom Intuos s

Postby photoivan71 » Wed 8. Jan 2020, 20:47

Good morning I write this post as I have a series of problems, I updated the mac to Catalina because having Sierra still I could not update Lightroom so now I have the new OS on Mac and Lightroom latest version, but the problem is that the pen of the Wacom Intuos it jerks, it becomes frustrating to work on it, I uninstalled and installed the new driver but nothing to do. Now I would like to understand if the problem is attributable to Lightroom (perhaps too heavy for my Mac) or if the problem is Catalina in conjunction with Lightroom or as a third hypothesis if my tablet is a bit dated, mod. PTH450 I state that the problem of the pen that makes me move the pointer jerky does not arise instead with the touch so to be clear if instead of the pen I use the finger row straight away. In addition, during the export of Lightroom, the whole Mac becomes slow, so to speak, while I am writing, the typing jerks, the letters are written slowly and sometimes someone loses it. I enclose the characteristics of the computer: Imac27 ", proc 2.9 Ghz Intel Core I5 ​​quad-core, ram 24 gb 1600 Mhz ddr3, ssd disk 250gb, graphics card Nvidia GeForce GTX 660M 512 MB. I state that before the changes listed above I had no problem. Thank you who will help me. Ivan

wacom5
Posts: 872
Joined: Tue 8. Aug 2017, 14:35

Re: problem Catalina Lightroom Intuos s

Postby wacom5 » Thu 9. Jan 2020, 08:53

photoivan71 wrote:Good morning I write this post as I have a series of problems, I updated the mac to Catalina because having Sierra still I could not update Lightroom so now I have the new OS on Mac and Lightroom latest version, but the problem is that the pen of the Wacom Intuos it jerks, it becomes frustrating to work on it, I uninstalled and installed the new driver but nothing to do. Now I would like to understand if the problem is attributable to Lightroom (perhaps too heavy for my Mac) or if the problem is Catalina in conjunction with Lightroom or as a third hypothesis if my tablet is a bit dated, mod. PTH450 I state that the problem of the pen that makes me move the pointer jerky does not arise instead with the touch so to be clear if instead of the pen I use the finger row straight away. In addition, during the export of Lightroom, the whole Mac becomes slow, so to speak, while I am writing, the typing jerks, the letters are written slowly and sometimes someone loses it. I enclose the characteristics of the computer: Imac27 ", proc 2.9 Ghz Intel Core I5 ​​quad-core, ram 24 gb 1600 Mhz ddr3, ssd disk 250gb, graphics card Nvidia GeForce GTX 660M 512 MB. I state that before the changes listed above I had no problem. Thank you who will help me. Ivan

Can you please try the steps here: viewtopic.php?f=11&t=4289#p9736
Need immediate help? Contact our Support: https://support.wacom.com

simgust
Posts: 5
Joined: Fri 10. Jan 2020, 07:42

Re: Mac - Pen strokes are Jagged/Input Lag After Updating to Catalina

Postby simgust » Fri 10. Jan 2020, 07:44

I tried the steps listed, but it did not help, unfortunately.

The lag is quite constant, though intermittently it gets even worse than average.

simgust
Posts: 5
Joined: Fri 10. Jan 2020, 07:42

Re: Mac - Pen strokes are Jagged/Input Lag After Updating to Catalina

Postby simgust » Fri 10. Jan 2020, 13:10

I will add that the lag, for me, isn’t always present. When using it now I see no noticeable difference between using the tablet and a mouse like I did earlier today.

simgust
Posts: 5
Joined: Fri 10. Jan 2020, 07:42

Re: Mac - Pen strokes are Jagged/Input Lag After Updating to Catalina

Postby simgust » Thu 16. Jan 2020, 08:06

Any news on this? It’s still very annoying to have a cursor with a low fps :/

wacom5
Posts: 872
Joined: Tue 8. Aug 2017, 14:35

Re: Mac - Pen strokes are Jagged/Input Lag After Updating to Catalina

Postby wacom5 » Thu 16. Jan 2020, 08:36

Do you notice any performance spikes in the Activity monitor? We would need to collect some data to understand what could be causing the issue. I have tried reproducing this and I am not able to do so.

Please open the Wacom Desktop Center > Support > Driver logging and turn it On. Work with the tablet a little but and then repeat the steps above and package the log files and then please contact our support team - https://support.wacom.com - and send them these files.
Need immediate help? Contact our Support: https://support.wacom.com

simgust
Posts: 5
Joined: Fri 10. Jan 2020, 07:42

Re: Mac - Pen strokes are Jagged/Input Lag After Updating to Catalina

Postby simgust » Wed 22. Jan 2020, 14:04



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