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Updates and screen flashing (please help)

Wacom One, Cintiq and Cintiq Pro
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Smaw0w0
Posts: 1
Joined: Sat 25. Jan 2020, 14:06

Updates and screen flashing (please help)

Postby Smaw0w0 » Sat 25. Jan 2020, 14:12

hi! my Wacom Cintiq 16 isnt working properly and I dont know how to fix it! I set plug it in as normal and try to turn on the screen, but it shows my laptop screen, then black, then laptop screen, then black over and over again. I tried opening the wacom help center to see if there was anything there. Sure enough there was an update (only when the Cintiq is on) I tried to update it but it just remains at 0% please help!
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wacom5
Posts: 1372
Joined: Tue 8. Aug 2017, 14:35

Re: Updates and screen flashing (please help)

Postby wacom5 » Mon 27. Jan 2020, 09:59

Please doublecheck the connection and try new cables if possible. Do not try any updates until you have a stable connection.
Need immediate help? Contact our Support: https://support.wacom.com
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