Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Updates and screen flashing (please help)

Cintiq and Cintiq Pro
Post Reply
Smaw0w0
Posts: 1
Joined: Sat 25. Jan 2020, 14:06

Updates and screen flashing (please help)

Postby Smaw0w0 » Sat 25. Jan 2020, 14:12

hi! my Wacom Cintiq 16 isnt working properly and I dont know how to fix it! I set plug it in as normal and try to turn on the screen, but it shows my laptop screen, then black, then laptop screen, then black over and over again. I tried opening the wacom help center to see if there was anything there. Sure enough there was an update (only when the Cintiq is on) I tried to update it but it just remains at 0% please help!
Top
wacom5
Posts: 943
Joined: Tue 8. Aug 2017, 14:35

Re: Updates and screen flashing (please help)

Postby wacom5 » Mon 27. Jan 2020, 09:59

Please doublecheck the connection and try new cables if possible. Do not try any updates until you have a stable connection.
Need immediate help? Contact our Support: https://support.wacom.com
Top
Post Reply

Return to “Pen Displays”