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Mac OS Catalina 10.15.3 can not calibrate with my mac

Cintiq and Cintiq Pro
Rozeth
Posts: 1
Joined: Fri 21. Feb 2020, 08:21

Mac OS Catalina 10.15.3 can not calibrate with my mac

Postby Rozeth » Fri 21. Feb 2020, 09:44

Hello, i have an issue which been happened quite a while now, i just wait to see if there're any working solution which i try to follow from others thread, here and reddit but seem no work, so i have to put topic and i need everyone helps on this because it's really bothering me while i'm working so bad.

I own Wacom Cintiq pro 13, purchase between 2018-2019
and since macOS update, my wacom works weirdly, i can not calibrate my wacom(pen) to my MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
and wacom always has problem with syncing/connecting to my computer.

Here are some screenshots that i already try to fix by reinstall/add input monitoring / add accessibility / add automation and everything still not fix the problem. Sometime if i lucky my wacom will sync with computer but i can not calibrate my pen so it's work weirdly.

Currently i live in Hong Kong, do they have a support store here i can ask for help? or i have to go to apple store instead. Will they know how to fix the issue since i believe it starts from MacOS itself.

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wacom5
Posts: 1059
Joined: Tue 8. Aug 2017, 14:35

Re: Mac OS Catalina 10.15.3 can not calibrate with my mac

Postby wacom5 » Tue 25. Feb 2020, 09:36

Do you get an image on the Cintiq? It seems that the display component of the Cintiq Pro 13 is not being detected properly by the computer so check the connection and try a different cable if necessary. Please contact our support for further assistance.
Need immediate help? Contact our Support: https://support.wacom.com


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