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Wacom Express Keys yet again not working for Photoshop or any other Application

Cintiq and Cintiq Pro
Keith171
Posts: 6
Joined: Fri 7. Dec 2018, 12:35

Wacom Express Keys yet again not working for Photoshop or any other Application

Postby Keith171 » Wed 18. Mar 2020, 15:55

Model: Cintiq 27QHD
Wacom Driver: 6.3.38-2 (Latest)
Photoshop:21.1.1 (Latest)

Hi,

So my express keys on my remote are not working correctly. When I add the Photoshop.exe and change the buttons nothing happens. It doesn't recongise the changes and keeps the "All Other" key bindings.

This is such a re-occuring problem I've had with Wacom over the past year or two and I've never been able to fix it. Every time there's a new update it breaks.

Any help on this would be greatly appreciated.

Thanks,

Keith

wacom5
Posts: 954
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Express Keys yet again not working for Photoshop or any other Application

Postby wacom5 » Thu 19. Mar 2020, 09:59

I assume you are using Windows but please confirm. When you say it breaks after an update, can you be more specific about which update? OS, PS or Wacom Driver?
What do you normally do to fix it?
Need immediate help? Contact our Support: https://support.wacom.com

Anko82
Posts: 1
Joined: Thu 19. Mar 2020, 16:18

Re: Wacom Express Keys yet again not working for Photoshop or any other Application

Postby Anko82 » Thu 19. Mar 2020, 16:21

I bought the Cintiq 16 today. I have the exact same problem as described above. When I reprogram my remote it isn't picking up the new settings in photoshop and lightroom. The hardware reset also didn't help. It looks like the software doesn't recognise when I switch between applications. It just stays in the default mode.

Keith171
Posts: 6
Joined: Fri 7. Dec 2018, 12:35

Re: Wacom Express Keys yet again not working for Photoshop or any other Application

Postby Keith171 » Mon 23. Mar 2020, 08:38

Yes I am using windows. I think it's Wacom updating. As I've now tested and no application works for mapping the express keys to a particular application.

what I've tried before is uninstalling and re-installing the wacom drivers.

Keith171
Posts: 6
Joined: Fri 7. Dec 2018, 12:35

Re: Wacom Express Keys yet again not working for Photoshop or any other Application

Postby Keith171 » Mon 23. Mar 2020, 09:05

So I was able to fix it by uninstalling everything wacom related.

I used a software called Everything to find anything related to wacom and removed it from my PC. Restarted, re-downloaded and then re-installed the drivers.

Seems to be working now but lets see for how long.


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