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Bamboo One CTF-430

Bamboo One CTF-430

Postby chgeorgeq » Thu 5. Aug 2010, 09:00

Hello, I want to install my Bamboo One on a pc, but no matter what I do it doesn't work. I tried both XP and Win7. Both Desktop and Laptop. I can't find the specific device's driver on this site. Searching the Internet, I downloaded 1-2 drivers I found, but with no luck. Bamboo One is installed as a 'mouse' but doesn't work at all. I have to make a 2-day trip to get the installation CD from my home, but will it work? Any help please? Thank you.
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Re: Bamboo One CTF-430

Postby Wacom » Thu 5. Aug 2010, 10:37

When you plug in the tablet, Windows should detect it as a regular mouse device. (You do not need a tablet driver for this stage.) It should appear in device manager as HID mouse device. Then the LED should come on and moving the pen on the tablet should move the pointer on screen. If this does not happen, it could be a hardware detect. Try different USB ports, if possible test it on another machine. Also check your recent Windows updates, if you have KB2286198 installed, try to uninstall it (some customer had a hardware detection problem with this patch.)

Once it works as mouse, install tablet driver 5.23-4. This supports the Bamboo One. You do not need the CD for this.
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Re: Bamboo One CTF-430

Postby chgeorgeq » Thu 5. Aug 2010, 11:11

I uninstalled the update KB2286198 you mentioned (both XP and Win 7 computers). Plugged the Bamboo One, the LED came on (red) and nothing was moving. Tried different USB ports, but the result stays the same. Uninstalled driver 5.23-4 and installed it again (both machines) tried again to "write", but the cursor is not moving... :( What else can I try? Should the LED be red?
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Re: Bamboo One CTF-430

Postby Wacom » Mon 9. Aug 2010, 16:28

Does the LED change its color to green as soon as you touch the tablet with the pen or press a button with the pen in tablet proximity? Do you see any suspicious entries in the device manager?

As above: after the generic mouse (HID) driver has been installed, but there's no reaction on pen input, the pen might be defective. You may want to double-check on a different machine. If it's the same there, this is very likely the issue.
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Re: Bamboo One CTF-430

Postby chgeorgeq » Mon 9. Aug 2010, 17:19

No, the LED remains red no matter what I do with the pen. As I mentioned before, I plugged the device on different USB ports, different PCs and different OSs. So it may be the pen difective. What can I do in this case?
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Re: Bamboo One CTF-430

Postby Wacom » Tue 10. Aug 2010, 10:24

If you've purchased the tablet within the last two years, you could send it in. If the warranty period has exceeded, you can buy a new pen at our web store http://shop.wacom.eu
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Re: Bamboo One CTF-430

Postby chgeorgeq » Tue 10. Aug 2010, 10:30

Can you please tell me where to send it and what to do? I purchased it in Greece less than a year. Thank you!
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Re: Bamboo One CTF-430

Postby Wacom » Tue 10. Aug 2010, 13:30

In this case your tablet is covered by warranty. You may send it for repair to

Wacom Europe GmbH
Repair Center
Europark Fichtehain A9
47808 Krefeld
Germany

Alternatively, you could ask your local dealer to send it in for you.
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Re: Bamboo One CTF-430

Postby vikku » Tue 13. Sep 2011, 08:35

Hi,

Is Bamboo One works without PC or Laptop?
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Re: Bamboo One CTF-430

Postby Wacom » Tue 13. Sep 2011, 09:28

The Bamboo One tablet requires a USB connection to a computer. Without driver it works like a mouse.
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