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Any type of configuration does not launch (expresskeys; touch; pen;)

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Defeat
Posts: 2
Joined: Mon 15. Jun 2020, 15:37

Any type of configuration does not launch (expresskeys; touch; pen;)

Postby Defeat » Mon 15. Jun 2020, 16:12

Hey there,

as the title says, everytime i try to open those options from the wacom desktop center it crashes, without any excuse, i've reinstalled the drivers numerous times, and nothing, everything else works fine though, pen sensitivity, touch, expresskeys, but i need to configurate the expresskeys and take out that annoying window that appears everytime you press one, it's so useless.


many thanks in advance!

wacom5
Posts: 1113
Joined: Tue 8. Aug 2017, 14:35

Re: Any type of configuration does not launch (expresskeys; touch; pen;)

Postby wacom5 » Tue 16. Jun 2020, 07:16

Hello,
Can you clarify which Operating System, Driver version and device you are using?
Is there an error message you can see?
From the Wacom Desktop Center, select "Support" then "Driver check" and follow the prompted steps to see if there is an issue with the driver.
Also, make sure you have the latest driver installed - https://www.wacom.com/support/product-support/drivers
Need immediate help? Contact our Support: https://support.wacom.com

Defeat
Posts: 2
Joined: Mon 15. Jun 2020, 15:37

Re: Any type of configuration does not launch (expresskeys; touch; pen;)

Postby Defeat » Tue 30. Jun 2020, 14:47

hello there,
i'm operating a windows 10 pc, My wacom is an intuos comic cth-490 which i updated yesterday "6.3.40-2"
still having the same issue though, no message whatsoever, just opens on the task bar, and immediately closes.
lastly, i've checked the drivers and it says everything is ok every time i've done it.

thank you for the response, hopefully you can help me.

wacom5
Posts: 1113
Joined: Tue 8. Aug 2017, 14:35

Re: Any type of configuration does not launch (expresskeys; touch; pen;)

Postby wacom5 » Wed 1. Jul 2020, 08:59

Can you please contact our support for further assistance - https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com


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