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Cintiq 22 Power Adaptor Buzzing

Wacom One, Cintiq and Cintiq Pro
KaseyF
Posts: 1
Joined: Mon 14. Sep 2020, 13:48

Cintiq 22 Power Adaptor Buzzing

Postby KaseyF » Mon 14. Sep 2020, 14:00

I just got a Cintiq 22 (DTK2260K0A), I noticed the power adaptor (the brick) makes an audible buzzing/clicking sound when I'm sitting about a metre away from it when the Cintiq is off, when powered on the sound turns into more of a dial-up/higher pitched sound which is a little quieter.

Other than dust trapped under the screen glass the device works OK.

Does this happen with anyone else? How close do you have to be to hear noise coming from the power adaptor? I wanted to buy another adaptor but there is not one listed on the UK Wacom store, why?

I already contacted support via chat and was told to wait for an email back.

I'd still love to hear from other users though, would be very appreciated!

joepreel
Posts: 1
Joined: Thu 17. Jun 2021, 17:51

Re: Cintiq 22 Power Adaptor Buzzing

Postby joepreel » Thu 17. Jun 2021, 18:05

I'm trying to decide between getting the 16 or 22 so don't have any experience, but this is useful to know. Reading a lot of articles like https://www.lapseoftheshutter.com/best-drawing-tablets-with-screen/ and still can't make up my mind.

wacom5
Posts: 1489
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 22 Power Adaptor Buzzing

Postby wacom5 » Fri 18. Jun 2021, 08:44

Buzzing power adapter should mean there is probably a defect. This should not be the norm and it should be covered in warranty in case it happens.
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