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wacom cintiq 16 no signal go to power saving mode

Cintiq and Cintiq Pro
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uywy717
Posts: 1
Joined: Sat 26. Sep 2020, 20:18

wacom cintiq 16 no signal go to power saving mode

Postby uywy717 » Sat 26. Sep 2020, 20:23

Hi I recently just got a desktop computer and an wacom cintiq 16 (not the pro) and I have it all setup but whenever I turn the wacom on I get "no signal go to power saving mode" and the display stays black but the pen works completely fine - i tried it with my old wacom cintiq 13 and the same issue "no input signal" was on it is there any way to fix this?
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wacom5
Posts: 1287
Joined: Tue 8. Aug 2017, 14:35

Re: wacom cintiq 16 no signal go to power saving mode

Postby wacom5 » Thu 12. Nov 2020, 07:11

You need to make sure the HDMI cable is properly connected. If you are using an adapter to convert HDMI to something else, try replacing it.
Need immediate help? Contact our Support: https://support.wacom.com
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