Hi!
A couple of days ago my Cintiq wasn't turning on properly and I assumed it was a usual cable not plugged in properly issue and after trying out a few things it actually worked again.
Since yesterday though, the Cintiq is not turning on at all anymore. Tried connecting with HDMI as well as a Display Port to 2 different computers, one being a Mac, the other a PC. The blue light on top is on, but none of the others. The Wacom Desktop Center doesn't even recognize a tablet being connected.
So what are my options? I've bought the tablet back in May 2017. Is the warranty still active in Germany?
News 20.07.2020:
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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Cintiq 27QHD not turning on anymore
Re: Cintiq 27QHD not turning on anymore
Hi,
Looks like the device needs to be repaired. Please contact our Customer Support team: https://www.wacom.com/support/contact-support
Looks like the device needs to be repaired. Please contact our Customer Support team: https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com