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Cintiq 13HD Callibration issue with Macbook Pro

Wacom One, Cintiq and Cintiq Pro
Posts: 1
Joined: Sun 23. May 2021, 15:04

Cintiq 13HD Callibration issue with Macbook Pro

Postby montblanc » Sun 23. May 2021, 15:17

I recently switched from a Windows laptop to a MacBook Pro, because the Windows computer I was using was no longer able to keep up with Photoshop (I work in 2D animation and this is a necessity for me). However, the MacBook has been having some really frustrating pen calibration issues with my Cintiq. There's a slight lag; not enough to render it unusable, but enough that it's really slowing down my productivity and making work extremely difficult. I can't find anything about this issue online. It's particularly bad on the left side of the Cintiq screen. It also disconnects itself every time I close the computer, forcing me to restart.

Any help or advice seriously appreciated! I'm on a tight schedule and wondering if I should just return the MacBook. I haven't had this issue before on any other computer I have used with this tablet. As the MacBook Pro has replaced all the usual ports with one USB-C port I have to use an adaptor to plug my Cintiq 13HD in so I initially thought that was the underlying issue. I have tried testing it with an adapter of a different brand and there was unfortuantely no improvement. Is there something specific in settings I've missed? Is this a common Mac issue?

For extra reference the exact model is DTK-1301, and I'm using an adapter to plug the HDMI and USB ports into the MacBook.

Posts: 1489
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 13HD Callibration issue with Macbook Pro

Postby wacom5 » Tue 25. May 2021, 15:55

Seems like you might have more than one issue there.
First, for performance issues, please check here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html
Next, try reinstalling the Wacom driver and make sure you install the latest one https://www.wacom.com/en-de/support/product-support/drivers
I doubt this is a hardware issue. Your cables are probably just fine but if you need further assistance. please check with our support.
Need immediate help? Contact our Support: https://support.wacom.com

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