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Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

CINTIQ 16DTK-1660 dead after upgrade to MacOS 11.4 (From 11.3)

Wacom One, Cintiq and Cintiq Pro
Posts: 1
Joined: Sat 24. Jul 2021, 11:43

CINTIQ 16DTK-1660 dead after upgrade to MacOS 11.4 (From 11.3)

Postby dhirmadi » Sat 24. Jul 2021, 11:50

After the Upgrade from MacOS 11.3 to MacOS 11.4 the display of the cintiq 16 went dark, and it is not longer recognized by the wacom software.

Driver is current at 6.3.43-3

I see the ekRemote in the software, so it appears to be working, but despite complete removal and reinstallation, I cannot get it back to life.

Sofar I've done
- Reset SMC/PRam
- Remove Driver/Software
- Reinstall
- Doublechecked Security/Privacy settings

I am out of my wits. Any suggestions?

Posts: 1489
Joined: Tue 8. Aug 2017, 14:35

Re: CINTIQ 16DTK-1660 dead after upgrade to MacOS 11.4 (From 11.3)

Postby wacom5 » Mon 26. Jul 2021, 06:53

Just to be sure, is the device powering ON? Does the Wacom logo show up when powering ON and us the Cintiq detected as a display by the system?
Since you see to be experiencing USB and HDMI issues, my guess is that there's a problem with the connection that just happened to coincide with the Mac OS update.
Make sure everything is properly plugged in and try replacing any extra adaptors you may be using. If the issue persists, please contact our support.
Need immediate help? Contact our Support: https://support.wacom.com

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