News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at
Thanks for your understanding.

Wacom Customer Support page:

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS services

Product Registration:
Please register our products on
How do I register my Wacom device?

Wacom cintiq driver update

Cintiq and Cintiq Pro
Posts: 1
Joined: Wed 21. Dec 2016, 21:32

Wacom cintiq driver update

Postby NadaFathi » Wed 21. Dec 2016, 22:50

Hello everyone, I recently upgraded my Wacom cintiq 13' pen and touch driver and all of a sudden my smudgeguard isn't working its like i'm wearing nothing
I have to wear my actuall cotton glove to be able to draw
I restored everything to default but nothing changed

Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom cintiq driver update

Postby wacom1 » Tue 27. Dec 2016, 13:22

For some combination of driver and application the palm detection may fail and touch is still active with the pen in proximity. If that happens with the latest driver, revert back to the previous driver version, or for the moment turn off touch before drawing.

Return to “Pen Displays”