Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

ExpressKey remote modifiers not working after a while

Cintiq and Cintiq Pro
ChromeCintiq
Posts: 5
Joined: Thu 4. May 2017, 08:49

ExpressKey remote modifiers not working after a while

Postby ChromeCintiq » Mon 28. Aug 2017, 17:06

Hi, I'm using a cintiq pro 16 with an expresskey remote. The drivers I'm running are: 6.3.23-1
After a few hours of continuous usage the modifiers (Ctrl, Alt, Shift) that I've mapped to the remote key first start behaving weirdly (they stay pressed) and than stop working all together. The only momentary fix is restarting the pc.
I'm running windows 10.
Restarting the remote doesn't help(the problem is still present)
Every other key mapped to the remote works with no problem.
Almost always when this happens the following warning appears (since the new driver updates this happened to me once and this warning did not show):

Code: Select all

Tablet Driver
Low Battery Warning: for continuous operation of your wireless device, connect it to a power supply immediately.

The battery on the remote is NOT low.
Restarting the Cintiq pro 16 doesn't help.
Any suggestion?

ChromeCintiq
Posts: 5
Joined: Thu 4. May 2017, 08:49

Re: ExpressKey remote modifiers not working after a while

Postby ChromeCintiq » Fri 22. Sep 2017, 16:18

Can you answer? Report a bug? Tell me to throw it into the garbage, anything?


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